Reporting a repair
EMERGENCY REPAIRS
Report all emergencies immediately
– Within working hours call us on: 01225 251916 and choose option 3 for maintenance
– Outside of working hours (evenings/weekends/Bank Holidays) call our out of hours team on 0203 931 9136
Emergencies include:
- Severe leaks
- Loss of electrical power or light
- Loss of heating or hot water
- Broken windows or doors following a break in
- Gas leak – If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999
Out of Hours – If the emergency is out of hours use your emergency call system via the pull cord, push button or pendant system for your property.
Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.
Non-emergency repairs
To report a repair please use the link below to contact our dedicated Repairs and Maintenance team
Call: 01225 251 787
email: repairs@girlings.co.uk
Please report any repairs as soon as possible – if you are unsure who is responsible for the repair check the tenants responsibilities in your tenant handbook or contact us.
